Privacy Policy

Introduction

ClayHQ Pty Ltd ("ClayHQ," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using ClayHQ, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Club membership details and roles
• Competitor profile information (grades, performance history)
• Payment and billing information
• Event registration and participation data
• Communications with our support team

Automatically Collected Information

When you access our services, we automatically collect certain information, including:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages viewed, features used, time spent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process event registrations and manage competitions
• Maintain competitor grades and performance records
• Process payments and manage subscriptions
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Within your club or association: Event results, grades, and performance data are shared within your organization
• Service providers: Third-party vendors who assist in operating our platform (payment processors, hosting providers)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly agree to share information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data storage with reputable cloud providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications
• Data portability: Request your data in a portable format

To exercise these rights, please contact us at privacy@clayhq.com.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

Children's Privacy

ClayHQ is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Users

ClayHQ Pty Ltd operates primarily in Australia. If you are accessing our services from outside Australia, please be aware that your information may be transferred to and processed in Australia, where data protection laws may differ from your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: